I. Definition

Infant means a person who has been born 14 days but has not reached his/her second birthday as of the date of commencement of travel.

II. Transportation Requirements

1. Infant passengers who has not reached his/her second birthday as of the date of commencement of travel must be accompanied by another passenger who travels in the same class of service, and over 18 years old with full capacity for civil conduct and the ability to escort.

2. To ensure the safety of passengers, newborn babies less than 14 days of age and premature babies less than 90 days of age (Gestational age of 28 weeks and less than 37 weeks) will not be allowed to board.

Tips: When purchasing a child ticket (including child tickets for infants) or an infant ticket, proof of the child's age such as a passport and/or birth certificate is required.

III. Fare

Infant passengers who has not reached his/her second birthday as of the date of commencement of travel are charged with the applicable fare for infants and shall not occupy a separate seat. The domestic ticket price for an infant is 10% of the ordinary ticket price for the same physical space included in the passenger ticket purchased by the escorting adult passenger. For international routes, China Southern Airlines has set up different infant fares, so please refer to the actual fare displayed at the time of ticket purchase. Infant passengers requiring a separate seat must purchase a child fare ticket and will have his/her own seat.

IV. Quota

In order to ensure flight safety, there are different carrier regulations regarding the number of infant passengers that can be carried on each route and aircraft. These regulations are in accordance with the safety regulations issued by the Civil Aviation Authority.

For travel safety, each adult passenger may travel with one infant only. Should the infant be ill or disabled, you are not allowed to take any other children. If you have booked such special services as stretcher, wheelchair or unaccompanied elder, you are not allowed to take any children or infants.

To ensure a smooth journey for you and your baby, please notify the ticketing staff that your baby will be on board when you are booking your flight. After confirming compliance with regulations regarding the maximum number of infants that may board your desired flight, we will issue tickets to you and your baby. This will prevent unexpected itinerary changes due to the maximum number of infants accepted by the carrier being exceeded if you and your infant arrive at the airport without giving prior notification.

Should the local law or regulations provide otherwise, the relevant law or regulations shall prevail.

V. Free Baggage Allowance

1. An infant with a child ticket is entitled to the corresponding free baggage allowance.

2. When the free baggage allowance is calculated in weight, an infant without a seat do not enjoy free baggage allowance. When the free baggage allowance is calculated in pieces, a piece of baggage with a maximum weight not exceeding 22 lbs (10 kg) and a volume (the sum of the three sides – L x W x H) not exceeding 45 inches (115 cm) can be checked in free of charge. In addition, a foldable stroller, bassinet, or child safety seat may be carried on board free of charge.

3. Only non-foldable strollers can be checked in free of charge. Foldable strollers may be checked in free of charge if they do not comply with the cabin’s specified storage limits.

Bassinet

I. Applicable Routes

In the Economy Class and Premium Economy Class of flights operated by B777, B787, A330, and A350 with a duration of more than 3 hours, China Southern Airlines provides Infant Bassinet (BSCT) Service for the infants who do not occupy seats.

II. When to Apply

If you wish to use this service, please apply to the ticket office affiliated with China Southern Airlines at the origin of the flight 24 hours prior to departure.

III. Applicable Passengers

Passengers who hold infant tickets and are at the age of one year old or below on the day of travel, with weight no more than 12 kg (25 lbs) and height no more than 70 cm.

IV. Quota

Since there is a limited number of bassinets provided for each aircraft, if you need to use this service, please request as soon as possible by logging in to China Southern Airlines' official website, calling China Southern Airlines Customer Service Center 95539, or visiting the local ticket office affiliated with China Southern Airlines.

V. Change and Refund

For passengers who have successfully reserved the infant bassinet service, flight/ date change or service cancellation shall be handled as per the ticket use rules; upon ticket change, if the service is still needed, please apply for it again according to the application procedure.

In case of flight abnormality, we will:

1) After obtaining passengers’ consent, help special passengers and their companions change to flights where special services are available, which is free of charge;

2) After obtaining passengers’ consent, perform involuntary refund for special passengers and their companions.

British Airways

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