You can obtain your reservation information via the following three means: 1) Put your ID card on the scanning area; 2) enter your E-ticket No., ID card No. or Sky Pearl Member No. on the touch screen; and 3) scan the QR code.
On-line check-in is one of the most efficient way of checking in.
For a China domestic departure passenger who has no luggage to check, he/she can get the boarding pass printed out at Online Check-in and go through the security check directly, which can save time for him/her.
Hong Kong/ Macau/ Taiwan, China/ International departure passenger who has obtained the printed boarding voucher at the Online Check-in can get the boarding pass at the check-in counter with the voucher 60 minutes prior to departure (excluding passengers departing from Hong Kong，China).
Adult passengers who have purchased the flights operated by China Southern Airlines may check-in online. For some cities, the same service is available for children passengers, but not infant passengers.
It must be valid adult E-ticket (except for passengers who need special services or verification of other boarding certificates); while the traditional paper ticket is not accepted for online check-in.
You can check in online with all E-tickets despite of the way of purchase.
Due to the factors of the continuous flights, connecting time etc., some connecting flights do not support online check-in.
Sorry, you must arrive at the boarding gate 15 minutes before departure; otherwise, you will be deemed having waived your seat and your ticket will be dealt with as voluntary change or refund.
Visit the home page of China Southern Airlines - www.csair.com, and then click "Online check-in" under the menu of "Online Service" to enter the login page of online check-in system. You can choose channels at your own will.
Yes, you can check in online for the round-trip tickets in accordance with the online check-in requirements.
The passengers checked in online or at the counter need to accept the same security inspections and get through with security staff's seal on boarding pass without specific safety requirements or standards.
You must have the valid adult E-ticket and provide the same identity information with that for booking. Passengers with paper tickets cannot check in online.
The possible reasons for failure to check in online:
1. Adult passengers need special service or extra proof,
2. Online check-in at the departure city is not available yet;
3. Infants or children passengers are under the age of 12
4. Passengers take the fights or E-tickets not from CSAir,
5. It is not the time of check-in yet;
6. Change of airplane types intermits the check-in;
7. Network-related or any other reason.
For above reasons, you can go to the airport counter to check in or wait for a moment.
Please check your network connection or speed at first, or upgrade your browser.
Online check-in will start from 14:00 on the day before departure to one hour before the departure (some cities can start earlier). Be sure to check in during this period if you need to check in online.
Yes, after successful log-in and by “Select your seat”, you can select the unblocked or vacant seat as per the dynamic icons.
You only need to use A4 paper to print the boarding pass.
It matters. You must print the boarding pass on one paper for the convenience of boarding. If your boarding pass is incorrectly printed or lost partially, we suggest that you readjust your printer and print the boarding pass on one paper.
It may be caused by the unstable system or network problem. We suggest you try again at another time or go to the airport to change the seat.
Yes, you can receive the boarding pass at the airport counter or duty counter at the airport with valid certificate.
You can receive the boarding pass at the airport counter or duty counter at the airport with valid certificate.
Yes, you can check in online. However, you need to check in luggage at the airport counter before departure.
If you still have to check in luggage after online check-in, please arrive at the airport earlier to ensure enough time for check-in. For deadline of airport counter, please consult the local airport.
Standard of carry-on luggage: each passenger can bring one piece of hand luggage (two pieces of hand luggage for each passenger of first class) not exceeding 20×40×55 cm in size and 5 kg in weight.
It is because that the online check-in is usually earlier than the boarding gate distributed. Please pay attention to the display screens or consult the staff at the airport.
Children cannot check in online. Only the passenger with valid adult E-ticket can check in online. We suggest you check in at the airport counter together with your child.
You must be boarded 15 minutes before departure, so you need to reserve sufficient time for luggage check-in and security check to avoid missing the flight.
Sorry, it is not supportive online. If you need to upgrade, you can contact with the sales office or the departure airport.
Online check-in is inapplicable to codeshare flights. It is recommended that you check in at the check-in counters of actual carriers.
Yes.
The menu of online check-in is under the option of “Online Service” on the official website (http://www.csair.com). If you are our member, you should log in first.
If you are a member of CSAir and have completed valid booking, you could log in the website and inquire related information. The possible reasons for failure to inquire: you have not complete valid booking; your network is in poor condition with serious delay and incomplete information display; and our server is busy. You may change the network environment or computer; our you may try again later.
Possible reasons:
1. Online check-in at the departure city is not available yet;
2. Change of airplane types intermits the check-in;
3. Network-related or any other reason,
For above reasons, you can go to the airport counter to check in or wait for a moment.
Please check if the network link is normal. If so, please verify the log-in information. Sometimes the system maintenance may lead to the temporary failure to log in. Please retry it later or go to the airport counter to check in.
You need to log in with your member ID used for flight booking to inquire reservation information. Sometimes, you should also check your network status.
We need to inquire your ticket reservation with the provided information.
It is the same as check-in, you can log in the online check-in page and choose the flight checked, and then cancel the check-in.
Yes.
If you cancel the check-in within one hour before departure or have checked in your luggage, you can't cancel the online check-in. If you need to cancel it, please go to the airport and contact with service staff.
You can contact with your travel agent, ticket agent or any of the ticket offices, or call the service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7×24 hours), or call the sales service hotline: 95539 (Mainland); +86-20-86682000 (International).
No. The cancellation of online check-in only means the waiver of former seat you have chosen but does not mean you have cancelled the ticket reservation.
Domestic departure passengers can print boarding passes after online check-in;
An international departure passenger who has obtained the printed boarding voucher at the Online Check-in can get the boarding pass at the check-in counter with the voucher 60 minutes prior to departure (excluding passengers departing from Hong Kong).
Only some cities are available for online check-in service. Please make inquiry on our website.
Probably because your flight does not support online check-in service at the moment. Please go to the airport counter for check-in.
Probably because your flight does not support online check-in service at the moment. Please go to the airport counter for check-in.
Please cancel the check-in before the reserved ticket.
The information includes: your name, flight, member card number, certificate number, seat, flight number, flight date etc.
It is probably caused by the failure of online check-in or mergence, cancellation or aircraft change of your flight.
For the convenience of printing boarding pass, the resolution of your printer, including laser printer, should be above 300dpi. If you are not sure about your printer set, we suggest that you refer to the printer instruction. You’d better print it in black and white with A4 paper in advanced mode.
You can readjust your printer and reprint the boarding pass. Or you can go to the airport counter to reprint the boarding pass.
Computer with necessary software like PDF reader;
Computer with linked network;
Printer with 300dpi resolution or above;
A4 or standard-sized paper;
Browser with the function of pop-up window.